Carrying out test purchases

The detective agency "Private Detective Odessa" provides clients with a selling business (trade, various services) such services as test purchases. A control purchase or mystery shopping service (from the English “mystery shopping”) is a type of marketing research whose purpose is to evaluate the quality of customer service in the trading or operating room. Conducting test purchases is carried out by employees of the detective agency, performing the role of mystery shopping (mystery shopping). They evaluate the work of staff and report in detail on the result of the audit.

Currently, the demand for test purchases in Ukraine is constantly growing. Regular use of the "mystery shopper" service allows you to significantly improve the quality of customer service of the enterprise, respectively increasing work efficiency and profit. Detective agency "Private Detective Odessa" will provide you with the service "mystery shopper" in Odessa and Odessa region in the trading floor of your company at different times of the working day. At the beginning of the working day, an agency employee observes whether the staff starts work on time; in the afternoon, the quality of work is assessed at "rush hour"; at the end of the working day, the staff’s ability to cope with fatigue and irritation is analyzed, and the timeliness of completion of work is recorded.

When providing the service "mystery shopper" in Odessa and Odessa region, the detective evaluates the object of verification by the following parameters:

- type of retail space, cleanliness and neatness, maintaining order during the working day;

- the appearance of the maintenance personnel, compliance with the uniform adopted at the enterprise, its cleanliness and neatness, the presence of badges;

- the implementation by the maintenance personnel of all stages of the provision of services, the implementation of services in full;

- thorough knowledge of the proposed product, its consumer qualities; the ability to present the product to the client advantageously, correctly answer questions;

- compliance with the rules of professional ethics when communicating with a client, the ability to avoid conflicts;

- Compliance with the rules of existing marketing campaigns, discount and discount programs.

Based on the results of the control purchase, the customer is provided with a report containing a general assessment of the quality of the services provided at the enterprise, a comparative analysis of the provision of services at various points of the client, as well as comparison with other (competing) enterprises. The cost of the "mystery shopper" service in each case is determined individually and depends on the depth of research and the volume of services provided.